Returns & Refunds

Slight variations in paint, finish, and color are natural to our pieces and are not considered defects.

You can cancel your order at any time before it ships. Email support@shopcannan.com with your order number, and we will refund the full amount. Once an order has shipped, it can be returned under "Changed your mind."

If an item becomes unavailable after you order it, we will notify you and refund that item in full.

You may return an item for any reason within 30 days of delivery, provided it is unused and in its original condition.

• To start a return, email support@shopcannan.com before shipping anything. We respond with instructions within 1 business day.
• Ship the item within 14 days of receiving our instructions.
• You are responsible for return shipping costs. Pack the item securely and use a tracked, insured shipping service. The item remains your responsibility until it reaches us.
• We do not offer exchanges. For a different size or item, return the original and place a new order.

Items that have been used, worn, or damaged after delivery are not eligible for change-of-mind returns. If a return arrives used, damaged, or incomplete, we will either issue a partial refund or send the item back to you, at our discretion.

Seasonal items are final sale. Items made for a specific holiday or season, such as Easter candles, are not eligible for change-of-mind returns and are marked as final sale on their product pages. They remain fully covered under "Problems with your order."

If your order arrives damaged, defective, incorrect, or incomplete, email support@shopcannan.com within 7 days of delivery. Include your order number and photos of the issue.

If your package does not arrive, or tracking shows it as delivered but you cannot locate it, email us within 7 days of the estimated delivery date shown in your tracking, and we will follow up with the carrier.

In every case, you choose between a replacement and a full refund. If a replacement is unavailable, we refund you in full.

When we need an item returned, we provide a prepaid return label at no cost to you. Items broken beyond repair do not need to be returned.

Refunds are issued to your original payment method and include the item price and the sales tax charged on it.

• Returns: issued within 1 business day of the item reaching us.
• Cancellations and order problems: issued within 1 business day of confirmation.

Your bank or card issuer may take several business days to post the refund to your account.

For delivery details, see our Shipping policy. For anything else, email support@shopcannan.com.